baajee's Privacy Policy

1.1 Directly Provided Information (Registration & KYC)

• Full name (in Bengali and English)
• Date of birth (for age verification — only those aged 21 or above may register)
• Email address and mobile number
• Password (stored in encrypted form — we never see your password in plain text)
• National ID card (NID) or passport number (for KYC verification)
• Payment account information (bKash, Nagad, Rocket, Upay numbers)

1.2 Automatically Collected Technical Information

• IP address and device fingerprint
• Browser type, operating system, and device model
• Session duration, page visit history, and click data
• Geographic location (country level only, not precise GPS)
• Referral source (which link or advertisement brought you to the site)

1.3 Transaction and Gaming Activity Information

• Deposit and withdrawal history, amounts, and timestamps
• Bonus claims and wagering activity
• Game play logs (which game, how long, how much wagered)
• Messages and complaint records sent to customer support

2.1 Account Management and Service Delivery

Verifying your account, ensuring secure login, processing deposits and withdrawals, and providing uninterrupted gaming services. This is essential for keeping the service running.

2.2 Identity Verification and Fraud Prevention

Confirming your identity through the KYC process and preventing multiple accounts by the same person, money laundering, and fraudulent activity. This is done to protect all users.

2.3 Ensuring Responsible Gaming

Analyzing your gaming habits to identify possible signs of addiction and providing the option to voluntarily set limits when needed. Visit our Responsible Gaming page to learn more.

2.4 Improving Customer Service

Your information is used to resolve your complaints and questions quickly and to make our 24/7 Bengali live chat support more effective.

2.5 Technical Development and Analytics

Monitoring website performance, identifying bugs, and generating anonymous statistics to improve user experience. This data is not linked to any individual.

2.6 Promotional Communications

Sending you emails or notifications about bonus offers, promotions, and new game updates, based on your consent. You may request to stop receiving these communications at any time.

3.1 Essential Cookies

The website cannot function without these cookies. They are used to maintain login sessions, verify security tokens, and remember your language preference. These cookies cannot be disabled.

3.2 Analytics Cookies

Used to understand which pages on the website are visited most and how long users stay. This information is fully anonymous and does not reveal any individual's identity.

3.3 Functional Cookies

Used to remember your preferred game category, display settings, and some preferences from previous sessions. These help personalise your experience.

4.1 Payment Processors

Only the transaction-related information necessary to complete deposits and withdrawals is shared with payment gateway providers such as bKash, Nagad, Rocket, and Upay. These providers follow their own privacy policies.

4.2 Game Software Providers

Game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe may access specific session data to operate games. They do not receive information directly related to your personal identity.

4.3 Legal Obligations

Information may be disclosed when required to comply with lawful requests from law enforcement, court orders, or directives from regulatory authorities related to anti-money laundering.

4.4 Technology Service Partners

Trusted technology partners are engaged for server hosting, cybersecurity, and technical maintenance. They are bound by strict confidentiality agreements and may not use your information independently.

5.1 Encryption and Security Measures

• SSL/TLS encryption — all data transfers between the site and server are encrypted
• Passwords stored using bcrypt hashing technology
• Payment data secured in accordance with PCI-DSS standards
• Regular security audits are conducted
• System that automatically detects suspicious activity

5.2 Data Retention Period

All information is retained while your account is active. Even after account closure, certain information may be kept for a defined period for legal obligations, financial transaction records, and dispute resolution purposes. Once that period expires, the information is securely deleted.

5.3 Data Breach Situations

In the event of a data breach for any reason, baajee will notify affected users by email as quickly as possible and provide instructions on the necessary protective steps to take.

6.1 Right to Access

You may request to know what information we hold about you. We will provide a summary within a reasonable time.

6.2 Right to Rectification

If your profile contains incorrect or outdated information, you may request that it be corrected. Subject to valid proof, we will update the information promptly.

6.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, if legal obligations exist or a dispute is ongoing, complete deletion may not be possible.

6.4 Right to Opt-Out of Promotional Communications

If you no longer wish to receive our marketing emails or notifications, let our customer support team know at any time. Service-related messages (such as transaction confirmations) cannot be stopped.

6.5 Right to Restrict Processing

In certain circumstances, you may ask for processing of your information to be temporarily restricted, such as while a dispute about the accuracy of your data is ongoing.

7.1 Age Restriction

baajee's services are for those aged 21 or above only. Age is strictly verified at the time of registration through date of birth and identity documents. We do not knowingly collect or store information from any minor.

7.2 If a Minor's Account Is Identified

If a minor's information is found on any account, the account will be closed immediately, all transactions will be cancelled, and the associated information will be permanently deleted.

8.1 Payment Data Security

Your mobile banking number and PIN are never stored in full on our servers. Transactions are secured using tokenisation technology. No staff member or system can view your complete payment credentials.

8.2 Transaction Records

A record of every deposit and withdrawal is retained for legal and accounting purposes. You can view these records in the history section of your account, and they may be used as evidence in dispute resolution.

9.1 Update Notifications

This privacy policy may be updated from time to time. For significant changes, advance notice will be sent to your registered email and a clear notice will be displayed on the site. For minor editorial changes, only the update date at the top of the page will change.

9.2 Continued Use After Changes

If you continue using the platform after receiving notice of a policy change, you will be considered to have consented to the updated policy. If you do not agree with the policy, you may close your account at any time.